Senior Manager Network Engineering
Technical Operations
US - California - San Francisco (HQ)
US - Virginia - Herndon


Service Configuration Manager


As a Service Configuration Manager at, you will be part of a dynamic team delivering and supporting technology infrastructure services to meet the substantial growth needs of the business and the intense innovation DNA of  The Release Engineering function, part of Infrastructure Engineering, is responsible for ensuring auditable, repeatable processes and configurations that are measured and tracked across myriad devices and environments. You will spearhead the service configuration management practice.

As a Service Configuration Manager you are conversant across all tiers of an application-based service:  software, network, storage, database and intermediary systems. You are adept at identifying discrete units and objects of change across the tiers (scripts,control files,configs,properties).  With this information,  you build and maintain the configuration profile for all instances of the service whether in production, or one of the many functional or performance environments along the path to production.   You identify known configurations and put them into a framework to ensure they receive visibility. You identify where there is a lack of versioning.  You work with the Release Engineering, Architecture & Management teams to push versioning capabilities where they don’t exist and then report on them so they can be managed. You partner with engineering functions to ensure that teams are able to cleanly deploy known configurations and to understand all the packages and components that are impacted as they deploy change.

You understand the value of healthy process and how it empowers an organization to move quickly.  

You are a team player above all, you have excellent communication and are highly collaborative.

Skills Required

  • 6+ years experience working on Unix platforms doing systems administration, release engineering or configuration mgmt engineering

  • Source Control:  Perforce knowledge or SVN, Clearcase, CVS, GIT

  • config automation such as Kickstart, Puppet, Chef or CFEngine.

  • 6+ years working with configuration of software or hardware providing a good understanding of configurable tiers ( kernel, firmware, microcode, etc )

  • Scripting/automation skills - Perl,Python,Java

  • Working knowledge of file systems , database / SQL , ssh / telnet / http , SAN / networking basics

  • Strong analytical and organizational skills with the ability to trend data

Experience/Skills Desired

  • Knowledge of Agile Development or Scrum Project Management methodologies is helpful

  • Excellent communication skills, both written and verbal.  

  • Collaboration, Collaboration, Collaboration

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