Senior Product Manager, Desk.com
Product Management - Engineering
US - California - San Francisco (HQ)


Senior Product Manager

We are seeking a highly-motivated Product Manager to contribute in shaping our product and strengthening our online presence across web, tablet, and mobile devices. You'll be challenged to blend customer­ centric principles with industry­ changing innovation. You will work directly with the head of product, as well as the rest of the product team, to create experiences that reinforce the Desk.com brand and help WOW our customers. You will get to work in an exciting and engaging agile startup environment where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and most importantly – have fun.

The Product Manager will work with the head of product to create, prioritize, and execute the product roadmap. You will work with the product management team in delivering a suite of products and features as a single, cohesive strategy. As a member of the product management team, you will help to refine the existing vision as well as contribute entirely new ideas.

What You'll Be Doing
  • Work directly with the head of product while applying your analytical and creative abilities to define a product vision and innovative solutions that exceed user expectations.
  • Connect directly with customers to collect user feedback, and feed that information back into our product development process.
  • Formulate and measure product analytics to ensure on-going product performance.
  • Be a contributor to product launch activities.
  • Be a dedicated internal and external evangelist of Desk.com products.


The ideal candidate
  • Minimum of 5 years as a Product Manager. Bonus for experience in the help desk software, or large-scale consumer web application space.
  • Strong understanding of Amazon Web Services (AWS)
  • At least two years recent experience implementing scalable services on AWS
  • Proven track record for developing, managing, and launching large-scale web-based software products.
  • Strong technical and data-analysis skills.
  • Outstanding written and verbal communication, as well as interpersonal skills.
  • Agile, adaptable and capable of delivering new products and features iteratively.
Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.

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