|Senior Strategic Account Manager, Service Cloud|
|Sales - Account Executive|
|US - Texas - Austin
US - Texas - Dallas
US - Texas - Houston
Founded in 1999, salesforce.com is the enterprise cloud computing company that is leading customers in their transformation to become social enterprises. Social enterprises are able to connect with customers, partners and employees in entirely new ways. Based on salesforce.com's real-time, multitenant architecture, the company's platform and application services give customers the tools to create a true social front office and revolutionize the way they sell, service, market, collaborate, work, and innovate. With more than 14,000 employees, the first enterprise cloud computing company to exceed $4B in annual revenue run rate, and more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the "Best Places to Work" (FORTUNE). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.
Salesforce.com is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application at Salesforce.com, the Service Cloud. The Account Executive role focuses exclusively on the Salesforce Service & Support and Contact Center Application. The Enterprise AE (Service Cloud) will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. He/she will work in partnership with the existing account-owning AE’s and RVP’s in the regions, and will carry quota for the Service Cloud product sales in their region.
Effective partnering with Enterprise Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within the Enterprise AE (Service Cloud) position.
To refine sales messaging, prospecting, qualifying, and closing techniques
To develop and execute successful Service & Support sales campaigns
To personally create new leads from prospecting efforts and assist others
To thoroughly qualify leads & sales opportunities
To leverage business from new & established relationships
To engage in strategic account planning with field AEs
To lead discovery and ROI process in key accounts
To clearly articulate business value to the customer
To exceed an annual sales quota
Evangelize the Internet's radical transformation of the customer service applications market.
Work with product management to distill key functionality and benefits into core product marketing messages.
Minimum 8 years of experience with selling software application solutions
5+ years experience in software sales.
Previous management background is a plus, although this is not a management role
Would you like to apply to this job?